Where are you based?
Answer :
We are based on the Isle of Man, however, we deliver to anywhere in the UK including the Channel Islands and the Isle of Wight.

We are an online only toy store, however we do also regularly attend local fairs and relevant charity events. Keep an eye on our social media pages if you wish to pop and see us at any of our market stalls.
Do I need an account to be able shop?
Answer :
An account with tillyrootoys.co.uk is not required to place an order. However, having a free account with us will mean you have access to a lot more amazing features including viewing your order history, faster checkouts and the opportunity to take part in our reward points program.
Can I get toys delivered to friends and family?
Answer :
Yes. If you wish to send toys directly to friends and/or a member of your family all you need to do is input their address within the delivery address section at checkout.
Currently, we are unable to offer gift wrapping services however, this could change in the future.
How much is delivery?
Answer :
We offer free delivery on ANY order over £15 regardless of where you are in the UK.
Where your order does not qualify for free delivery, we offer extremely competitive rates of delivery.
We have taken the time to review our delivery costs and compare them with various toy shops both local and UK wide to ensure our delivery costs are the cheapest they can possibly be to you.
Our delivery zones and respective rates can be found in our Delivery Information.
Do you deliver outside of the UK?
Answer :
Unfortunately, due to Brexit and other circumstances, we no longer offer delivery options outside of the UK.
All of our delivery zones and prices can be found in Delivery Information.
How can I pay for my order?
Answer :
We accept payments through our website in various ways. These include;

VISA
MASTERCARD
PAYPAL
APPLE PAY
How can I cancel my order?
Answer :
If for any reason you do wish to cancel or amend an order, please contact us via email as soon as possible.
Due to quick turnarounds, there is only a small window available to cancel or amend your order before it is dispatched.
Therefore, we politely request that customers check their order carefully before submitting it.

Please note that you are entitled to a 14 day cooling off period.
You must exercise your right and notify us in writing no longer than 14 working days after the day on which you receive the order.

You must take reasonable care of the products and they must remain unused and unopened.
Once the items are returned and the return requirements are met, we will refund the original purchase price and the standard delivery charge.

This does not affect your statutory rights.
How long will my order take to arrive?
Answer:
We have procedures in place to ensure that your toys get packed and dispatched within 2 working days.
This time frame may increase during busy periods such as Christmas.
Our parcels are distributed through 3rd parties such as the Royal Mail and although we try to stick within a 3-5 working day delivery time frame, once our goods are dispatched the speed of delivery is out of our control and is solely dependent on the capacity of our 3rd party couriers.
What are toy tokens?
Answer:
Toy Tokens are points that you can gain through different activities to get money off future orders.

You can find out more about our Toy Tokens on our Toy Tokens Information page.
How do I earn Toy Tokens?
Answer:
In order to earn Toy Tokens, you must have an account with Tilly Roo Toys.
When you create an account you automatically receive 25 Toy Tokens.
To create an account and start earning Toy Tokens click here If you already have an account, you can earn Toy Tokens by placing orders with us.
Toy Tokens will automatically added to your account after each order.

Currently, we offer 3 Tokens for every £1 spent.
However, during periods of special offers you could receive double or triple tokens!
Why can I not spend my Toy Tokens?
Answer:
There are 2 possible reasons why you cannot spend your Toy Tokens.

The first reason is that you have not got enough tokens to qualify for a discount at this point.
In order to start getting money off your orders you need at least 250 tokens.
This is because you can only get discounts of £2.50, £5.00, £7.50 or £10.00.
As an example, you cannot redeem 150 tokens to get £1.50 off your order, however if you have 300 tokens, you can £2.50 off your order and have an amount of 50 tokens left over.
The second reason you may not be able to spend your tokens is due to our 14 day cool off period. When you receive your Toy Tokens following an order, you will be unable to spend them for 14 days.

This is a policy put in place to safeguard our business from Token abuse.
any other questions?
If there are any questions you still have that have not been answered in the above, please feel free to contact us at
hello@tillyrootoys.co.uk